Term And Conditions

Empress Web Designer
Last Updated: January 21, 2026

1. Agreement to Terms

These Terms and Conditions (“Terms”) form a legally binding agreement between you, whether personally or on behalf of a company or entity (“you,” “Client,” or “your”). Empress Web Designer (“Empress Web Designer,” “we,” “us,” or “our”), governing your access to and use of www.empresswebdesigner.com (the “Site”) and any services we provide to you, including but not limited to website design and development, and setup, integration, and management of e-commerce and marketplace platforms such as Amazon, Walmart, eBay, Shopify, and other third-party software platforms (collectively, the “Services”).

By accessing our Site, requesting a quote, placing an order, or engaging us for any Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Site or engage our Services.

We may update these Terms from time to time at our sole discretion. We’ll update the “Last Updated” date above when we do, and your continued use of the Site or our Services after changes are posted means you accept the revised Terms. It’s your responsibility to check back periodically.

The Site and our Services are intended for individuals who are at least 18 years old, or businesses acting through an authorized representative who is at least 18 years old.

2. Our Services

Empress Web Designer provides website design and development services along with implementation and management support for third-party e-commerce and marketplace platforms, which may include Amazon Seller Central, Walmart Marketplace, eBay, Shopify, and other software platforms as agreed upon between you and us in a quote, proposal, invoice, or statement of work (“Order”).

Each Order will describe the specific scope of work, deliverables, timeline, and fees. These Terms apply to every Order unless we both agree in writing to different terms for that specific project.

We are an independent service provider. We are not affiliated with, endorsed by, or acting as an official representative of Amazon, Walmart, eBay, Shopify, or any other third-party platform. Those platforms are owned and operated by their respective companies, and your use of them is separately governed by their own terms of service, seller agreements, and policies, which you are responsible for reviewing and complying with. We are not responsible for any actions taken by a third-party platform, including account suspensions, listing removals, policy changes, or algorithm changes, even where those actions affect work we’ve performed for you.

3. Payment and No-Refund Policy

This section is important; please read it carefully.

Fees for our Services are due as outlined in your Order, whether that’s a deposit, milestone payments, a flat project fee, or a recurring fee. Unless we’ve agreed to different payment terms with you in writing, payment is due before work begins or as otherwise specified in your invoice.

ALL SALES ARE FINAL. Because web design, e-commerce setup, infrastructure builds, account rescue services, and consulting are digital services, we do not issue refunds once a project, audit, or service has been initiated.

Deposits, audit fees, and full service payments are non-refundable. If you choose to terminate a project before completion, all work completed up to that point remains the property of Empress Web Designer, and no portion of the payment will be returned.

This applies regardless of the reason for cancellation or termination, including a change of mind, delays caused by your failure to provide information or approvals, dissatisfaction with results outside the agreed scope of work, or an issue with a third-party platform (Amazon, Walmart, eBay, Shopify, Etsy, TikTok, or otherwise) that is outside our control.

By making a payment to us, you acknowledge and agree to this no-refund policy. If you have questions about a specific charge, please get in touch with us before making payment, not after.

Late payments may result in a pause of ongoing work until the account is brought current, and we reserve the right to charge interest or late fees on overdue balances as permitted by law.

4. No Warranty or Guarantee After Delivery

Our Services are digital in nature, and we provide no warranty or guarantee, express or implied, on any website, store, listing, or account once it has been delivered or returned to you. This includes websites, Amazon stores, Walmart Marketplace accounts, eBay listings, Etsy shops, TikTok Shop setups, Shopify builds, or any other platform or infrastructure we build, configure, or repair on your behalf.

Once a project or service is complete and access or control has been handed back to you, we are not responsible for anything that happens to it afterward, including but not limited to changes you or anyone else makes to it, errors introduced after handoff, platform suspensions, policy violations, technical issues, or loss of sales or rankings. We do not guarantee specific business outcomes such as sales volume, account approval, or search visibility, as these depend on factors entirely outside our control, including your own actions after delivery and decisions made by the third-party platform itself.

If you would like ongoing support, maintenance, or monitoring after a project is delivered, that is available only as a separate paid service under its own Order; it is not included or implied in the original project fee.

5. Client Responsibilities and Representations

By engaging our Services, you represent and warrant that:

1. You have the legal authority to enter into this agreement, whether individually or on behalf of a business.
2. You are not a minor in the jurisdiction where you reside.
3. Any account credentials, business information, product data, images, or content you provide to us are accurate, current, and either owned by you or properly licensed for use.
4. You will not use our Services for any unlawful purpose or in a way that violates the terms of any third-party platform.
5. You are responsible for maintaining the security of any accounts (Amazon, Walmart, eBay, Shopify, or otherwise) that you grant us access to, and for promptly notifying us of any unauthorized access.

If information you provide us turns out to be false, inaccurate, or misleading, we may suspend or terminate your Services without refund.

6. Account Access and Credentials

Some of our Services require you to grant us temporary access to your accounts, including but not limited to your Amazon Seller Central, Walmart Marketplace, eBay, Shopify, Etsy, TikTok Shop, hosting, domain, or email accounts (“Client Accounts”). By providing login credentials or authorized access, you agree to the following:

1. You control access. You are responsible for granting and revoking access to your Client Accounts. We recommend using platform-native permission tools (such as Amazon’s user-permission settings) rather than sharing a master password wherever the platform allows it.
2. We are not responsible for your account security. We take reasonable care with any credentials you share with us. Still, we are not liable for any breach, hack, or unauthorized access to your Client Accounts that did not result from our own gross negligence or willful misconduct.
3. Access ends at project completion. Unless you’ve engaged us for ongoing account management under a separate Order, our access to your Client Accounts is temporary and limited to completing the agreed scope of work. We will not retain or use your credentials for any purpose beyond that.
4. You’re responsible for what happens after we hand it back. Once we complete our work and return full control of a Client Account to you, any changes, errors, suspensions, or issues that arise afterward — whether caused by you, your staff, or a third party are your responsibility, consistent with Section 4 above.
5. Revoking access early. If you revoke our access before a project is complete, we are not responsible for any resulting delay, incomplete work, or issue with the platform, and Section 3’s no-refund policy still applies.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all original design work, code, graphics, and content created by Empress Web Designer as part of our Services become your property once paid for in full, excluding any third-party tools, plugins, stock assets, or licensed software used in the build, which remain governed by their own licenses.

Until full payment is received, all work product remains the property of Empress Web Designer, and we retain the right to withhold delivery, access, or transfer of any files, credentials, or completed work.

Content, branding, trademarks, and materials appearing on our own Site (not work we’ve created for clients) remain our property and may not be copied, reproduced, or used without our written permission.

8. Prohibited Activities

You agree not to:

1. Use our Site or Services for any unlawful, fraudulent, or unauthorized purpose.
2. Attempt to interfere with, disrupt, or gain unauthorized access to our systems, accounts, or the accounts of other clients.
3. Misrepresent your identity or your authority to act on behalf of a business.
4. Use information obtained through our Services to harass, defraud, or harm any person or entity.
5. Reverse engineer, copy, or resell our proprietary processes, tools, or work product without permission.
6. Use our Services to violate the terms of service of any third-party platform (Amazon, Walmart, eBay, Shopify, etc.).

Violation of these provisions may result in immediate termination of Services without refund, and we reserve the right to pursue legal remedies where appropriate.

9. Third-Party Platforms and Content

Our Services involve working within third-party platforms that we do not own or control. We make no guarantees about the uptime, features, policies, or performance of Amazon, Walmart, eBay, Shopify, or any other platform, and we are not liable for losses resulting from changes, outages, suspensions, or policy enforcement actions taken by those platforms.

Any links to third-party websites or content on our Site are provided for convenience only and do not imply our endorsement. Use of third-party websites or content is at your own risk and governed by their own terms.

10. Term and Termination

These Terms remain in effect for as long as you use our Site or engage our Services. We may suspend or terminate your access to the Site or discontinue Services at our sole discretion, with or without notice, including for breach of these Terms. However, we’ll generally attempt to notify you first where practical.

Termination of a project, by either party, does not entitle you to a refund of any amount already paid, consistent with Section 3 above.

11. Disclaimer of Warranties

Our Site and Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. As stated in Section 4, we do not guarantee specific business results, sales performance, search rankings, or account approval on any third-party platform, as these outcomes depend on factors outside our control, including your own use of the deliverable after it’s handed off to you.

12. Limitation of Liability

To the fullest extent permitted by law, Empress Web Designer and its owners, employees, and contractors will not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or lost revenue, arising from your use of our Site or Services. Our total liability to you for any claim arising from these Terms or our Services will not exceed the total amount you paid us in the one (1) month period immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations on liability, so some of the above limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Empress Web Designer and its owners, employees, and contractors from any claim, loss, liability, or expense (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) content or information you provided to us; (c) your violation of any third-party platform’s terms; or (d) your violation of any applicable law or the rights of a third party.

14. Dispute Resolution

Any dispute related to our Services is between you and Empress Web Designer directly — not any third-party platform (Amazon, Walmart, eBay, Shopify, etc.), which bears no responsibility for our Services. If a dispute arises, please get in touch with us directly first so we can try to resolve it. If it can’t be resolved directly, both parties agree that the dispute will be resolved through binding arbitration on an individual basis, rather than in court, except that either party may bring a claim in small claims court if it qualifies, or seek injunctive relief to protect intellectual property rights. Neither party may bring a claim as a class action or on behalf of others.

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law principles.

15. Electronic Communications

By using our Site or Services, you consent to receive communications from us electronically, including emails, invoices, and notices. These electronic communications satisfy any legal requirement that such communication be in writing.

16. Miscellaneous

These Terms, together with any Order, constitute the entire agreement between you and Empress Web Designer regarding your use of our Site and Services. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign your rights under these Terms without our written consent; we may assign ours freely.

17. Contact Us

If you have questions about these Terms, please get in touch with us at:

Empress Web Designer
United States
contact@empresswebdesigner.com